Mateo, an agent in Kamloops, British Columbia, has just placed a segregated fund contract for Leticia, 57, who wanted growth, a death benefit guarantee for her children and some access to cash. He is now drafting the written reasons why letter to send her after the contract is issued. Which must be in the reasons why letter?
The written explanation should include the information collected, the needs identified, how the recommendation meets those needs and which needs cannot be met and why, the client's instructions, and the sales charge option chosen. Source: CCIR/CISRO Segregated Funds Guidance (Nov 2025), s. 7.7.2.1 (as at 12 Oct 2026).
Leaving out unmet needs.
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